Descripción del trabajo

Job Description

DPS - DLD - License Splst IV (Non CDL) (00009927)

Organization: TEXAS DEPARTMENT OF PUBLIC SAFETY

Primary Location: Texas-Houston

Work Locations: HOUSTON MEGA CTR (VET MEM DR) 8418 VETERANS MEMORIAL DR  Houston 77088

Job: Business and Financial Operations

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 10 % of the Time

State Job Code: 0173FA  

Salary Admin Plan: B

Grade: 18  

Salary (Pay Basis): 4,193.15 - 4,193.15 (Monthly)

Number of Openings: 2

Overtime Status: Non-exempt

Job Posting: Mar 26, 2020, 5:37:56 AM

Closing Date: Mar 31, 2020, 10:59:00 PM

Description

*** This position is current DPS employees only. A complete updated application with DPS history is required. ***

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

GENERAL DESCRIPTION

Performs highly complex (senior-level) license, permitting and customer service work. Work involves coordinating the receipt and review of license and permit applications; ensuring the compliance of applicable policies, administrative codes and statutes; communicating with external and internal customer; and approving licenses and permits pertaining to driver license and commercial driver license laws and procedures. May supervise the work of others, assign work, conduct evaluations, and review the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement.

ESSENTIAL DUTIES / RESPONSIBILITIES

1. Coordinates the receipt and review of license and permit applications, revisions, and renewals; reviews license and permit applications, payments, and technical data required for licenses and permits entered into appropriate computer applications, databases, and systems for accuracy and completeness; ensures compliance with administrative codes, state statutes, and agency policy and procedures; issues licenses and permits and collects license fees.

2. Handles more complex transactions the majority (50% or more) of the time to include but not limited to Commercial Driver License (CDL), Limited Term, Medical Advisory Board (MAB), Administrative Hearings, and Parent Taught Education (PTDE).

3. Communicates with the public and answer questions pertaining to all aspects of driver license and commercial driver license issuance . Resolve customer service problems. Provide administrative and technical assistance related to license and permit requirements to the general public; answers questions and provides information regarding license and permit processing, policies, and procedures.

4. Screens applicant, process transactions, administer driving test, prepare application form, and collect fees. May interpret and/or administer oral test to Spanish speaking applicant or customer who may not read.

5. Conducts comprehensive examinations according to policy, investigate applications and driver records, and observe applicants during road test. Recommend and suggest methods of improvement or inform applicants of corrective action that is needed. Advise applicants of suspensions, cancellations, and revocations.

6. May train, monitor, and supervise the work of others. Develop operating procedures and guidelines.

7. Investigates all applications/forms received to determine appropriate course of action/outcome and ensure all legal requirements are in compliance. Interprets and communicates licensing and permitting requirements and other information applicable to various agency and statutory requirements.

8. May develop and conduct training for agency and driver training students.

9. Performs basic check of physical driving capabilities of applicants to expose potential driving limitations. Vison test will also be performed to check adequacy of applicant’s eyesight. Complete supplemental forms to refer applicants to the Medical Advisory Board as needed.

10. Inspects motor vehicles for safety. Verify evidence of financial responsibility and registration.

11. Interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlement (SAVE) and other external system inquiries to determine eligibility for licensing.

12. May administer or oversee oral, written or other tests and grade written driver examinations for license and permit applicants. May interpret for foreign language speaking applicants and administer oral test for applicants who are unable to read.

13. Collect fees and prepare receipts; captures photograph of applicants, signatures, and thumbprints. Coordinate entry into databases and ensure letters and correspondence are accurately processed.

14. Review activity logs, files, and reports. Perform close out audits on completed and pending transactions.

15. Administer road skills (drive test) examinations.

16. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.

17. Perform other duties as assigned.

Qualifications

GENERAL QUALIFICATIONS and REQUIREMENTS

Education – High School Diploma/equivalent. Graduation from a two-year college or equivalent is generally preferred

Experience – Minimum of six (6) months of experience working as a License and Permit Specialist II in a state driver license office conducting written driver license examinations, in-vehicle road test evaluations, and cash reconciliation.

Licensure and/or Certification – Valid Texas driver license is required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days.

The Basic Driver Examiner Certificate (CDE) and the Certified Commercial Knowledge Examiner (CCKE) is required and must be valid. Must re-certify based on Federal Motor Carrier Safety Administration requirements to remain qualified for the position.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.  

Leadership Skills –Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.  

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – May travel and provide own transportation to work in other Driver License Offices and/or travel to Headquarters for training. May be required to work extended hours.

PHYSICAL and/or ENVIRONMENTAL DEMANDS 

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment:  Office, Outdoors, Vehicle;

• Ambulatory skills, e.g. stand, walk, sit; must be physically capable of entering, riding and exiting vehicles up to 10 hours per day.

• Hand-eye coordination and arm/hand/finger dexterity;

• Ability to speak, hear, and exercise visual acuity;

• Ability to transfer weights of fifty (50) pounds anticipated for this position;

• Driving requirements:   Moderate frequency (10%).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

DPS employee who is selected for a position in their current salary group with a new state title may receive an increase up to 3.4%.

Salary is contingent upon qualification and is subject to salary administration and budgetary restrictions.

Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.